We are hoping the on-line store helps all of our customers have the information they need to order shoes. While I absolutely LOVE talking to clogging people, my work schedule makes that very difficult. However, I want you to get the perfect shoes for you!
Check out the Clogging Shoes 101 and Clogging Taps 101 for information on shoes and taps. These posts were created based on all of the questions I have received in conversations with cloggers. Hopefully, the info in the post can help answer a question when I am not available.
If you still have questions, send me a message on our Facebook page, email me or call me. Due to my work schedule, it is very difficult for me to answer during the work week. Saturdays are the best days to reach me.
Cell Phone: 262.949.6297 (Saturdays only)
RETURNS: The reason I sell the Signature Split Sole is the quality of the product and the sizing. Because cloggers love the quality product they receive and because this shoe fits similar to street shoes, it makes it extremely rare a customer will ask to return a pair. But I'll answer the "How do you handle returns" question just in case. IMPORTANT NOTE: Try on shoes on a carpeted surface. I cannot take shoes back if the sole of the shoe has scuff marks from a hard floor.
Mail your return back to the address on your shipping label. I will refund the cost of the shoes within 30 days of my receipt of the return (once I have them back to inspect them for wear). If you want me to ship a pair out to you while I wait for your return, I can do that. It would be run as a new order.
PROCESSING ORDERS: Orders are processed in the order they are received. Cloggers LOVE these shoes so we are seeing increased sales. (Which is awesome because more of these split soles are finding the way to dance floors!) However, this does mean a longer time to receive your order --especially during busy times (Fall as new classes begin and Spring as competitions and recitals are in full swing).
SHIPPING: Your order is shipped Priority Mail through USPS. You are charged the same price we pay! No additional charges. Once your order is filled, Priority Mail shipping is 2-3 days to most locations. You should receive an email with shipping information to track your order as it makes it way from Wisconsin to you. Many orders shipped on Saturday arrive on Monday.
HANDLING: We do not add additional handling charges to your order.
**Typically, customers can expect orders to ship within 10-14 days depending on when your order was placed.