Ordering FAQ's
We are hoping the on-line store helps all of our customers have the information they need to order shoes. While I absolutely LOVE talking to clogging people, my full-time job's work schedule makes that very difficult. However, I want you to get the perfect shoes for you!
Check out the Clogging Shoes 101 and Clogging Taps 101 for information on shoes and taps. These posts were created based on all of the questions I have received in conversations with cloggers. Hopefully, the info in the post can help answer a question when I am not available.
If you still have questions, email me. Due to my work schedule, it is very difficult for me to answer during the work week. Saturdays are the best days to reach me.
Email: shannon@midwestcloggingconnection.com
Cell Phone: 262.949.6297 (Saturdays only)
Midwest Clogging Connection Facebook page. *I am not on messenger so please email all ordering questions.
RETURNS: The reason I sell the Signature Split Sole is the quality of the product and the sizing. Because cloggers love the quality product they receive and because this shoe fits similar to street shoes, it makes it extremely rare a customer will ask to return a pair. But I'll answer the "How do you handle returns" question just in case. IMPORTANT NOTE: Try on shoes on a carpeted surface. I cannot take shoes back if the sole of the shoe has scuff marks from a hard floor.
Mail your return back to the address on your shipping label. I will refund the cost of the shoes within 30 days of my receipt of the return (once I have them back to inspect them for wear). If you want me to ship a pair out to you while I wait for your return, I can do that. It would be run as a new order.
PROCESSING ORDERS:
We look forward to getting these AWESOME clogging shoes to your dance floor as soon as possible.
Our processing time for orders can vary but we try to get shoes on their way as soon as possible because we know you are anxious to get dancing!
Most orders arrive ready for your dance floor within 3 weeks. However this is NOT a guarantee and should not be interpreted as such.
During the Fall and Spring, expect longer processing times due to the volume of orders received. We process orders in the order they are received. Plan ahead and place your orders early during this time of year.
NOTE: During the summer months of June & July there are sometimes INVENTORY BACK ORDERS as the manufacturer builds stock for the upcoming season. Items are usually back in stock by mid-July.
After your order is processed and taps are installed, we will prepare to ship your order. You will not receive email updates during this part of the order processing. We're busy installing taps and preparing your orders to ship.
You can reach out to check on your order and we can try to estimate when it might ship. This will be an estimate, not a guarantee.
You will receive additional information when your order is being prepared to ship with the tracking information. You will receive an email indicating that the label is being created. This helps you know your order is almost ready for the post office.
We ship Priority Mail only. This service is typically a 2-3 day ship time to any location.
NO ORDERS ARE PROCESSED for appx 3 weeks at the end of each year/beginning of the following year (Dec/Jan) so place Christmas gift orders early!
SHIPPING: Your order is shipped Priority Mail through USPS. You are charged the same price we pay! No additional charges. Once your order is filled, Priority Mail shipping is 2-3 days to most locations. You should receive an email with shipping information to track your order as it makes it way from Wisconsin to you. Many orders shipped on Saturday arrive on Monday.
HANDLING: We do not add additional handling charges to your order.
RETURNS: Because we do not add charges to our shipping & handling beyond what it actually costs to ship your order, we do not offer free returns/returns on shipping. At this time, our limited number of returns allows us to keep the shipping/handling charge as low as possible to all of our customers. Use the info in the product description to help identify the size to order or reach out for assistance.